Terms & Conditions

To secure your booking, full payment is recommended within 48 hours of your booking with Goldrush Ballooning or by the date specified in your Booking Confirmation Letter. If payment has not been received within this time or date, Goldrush Ballooning does not guarantee that your booking is secure. Flight bookings are valid for 36 months if purchased for the full, regular price or 12 months if purchased at a discounted or special price from the date of booking.

Bookings or Vouchers can be upgraded if your original Booking or Voucher is for a flight of a lesser value, by paying the difference; for example from a Weekday to Weekend flight. Our Weekend Flight Bookings fill up quickly in advance. If you are having trouble finding a weekend availability, please try a weekday date.

Under no circumstances will Goldrush Ballooning be liable for direct, indirect, consequential, or incidental damages including but not limited to lost or damaged property, lost profits or savings, or damages for disappointment.

Goldrush Ballooning may arrange for the hot air ballooning to be performed under a code-sharing arrangement, i.e. it may subcontract another ballooning company to provide you with your flight. In such instances, Goldrush Ballooning accepts no liability in connection with such services or for any loss, injury, or damage to or in respect of any person or property. Goldrush Ballooning reserves the right to alter the contents of products and locations when deemed necessary. Goldrush Ballooning does however warrant providing services of equal nature and value.

If your flight is cancelled due to weather or other conditions, we will invite you to reschedule, and if this is not possible, we are pleased to provide a refund in full, less any booking fees/credit charges.
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Bookings are transferable – see conditions below. Gift Certificates and Discounted Bookings are non-refundable.
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Should you need to reschedule or cancel your Flight Booking, conditions apply, and fees may apply. Goldrush Ballooning must be notified by telephone or email of your need reschedule, cancel, alter, or transfer.

More than 7 days before the flight departure - A booking may be rescheduled without fees. Cancellations will be charged a fee of $50 per passenger, and the booking balance will be refunded.
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Reschedules within 7 days before the flight departure - A reschedule fee of $50 per person will apply to any booking rescheduled.
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Cancellations within 7 days of the flight departure - Cancellations incur a 100% cancellation fee of the booking price (i.e. are not refundable).
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Within 72 hours of the flight departure - No alterations, reschedules or cancellations are permitted. We recommend that passengers arrange their own insurance provisions in case of unforeseen circumstances, including being unable to fly due to illness.
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Failure to Show - “NO SHOWS” will not be refunded or rescheduled - Under no circumstances will bookings be refunded or re-scheduled if passengers cancel or do not turn up on the morning of the scheduled flight at the appointed time. You will not be eligible for any refund in part or in full and may not reschedule your booking to another date.
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Ticket Transfer between passengers - All tickets are transferable to other individuals. Goldrush Ballooning must be notified by email of any transfer prior to the flight date, detailing the replacement passenger’s full name, phone number, email address, and weight. If within 72 hours of the flight they must be of similar or lesser weight to you.
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Ticket Transfer between locations – All Goldrush Flight Tickets or Gift Certificates are transferable to one of our other locations upon request. Due to pricing differences, an adjustment may need to be paid.
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Change of Mind - Goldrush Ballooning will not refund tickets on the basis of a “change of mind” decision, whether prior to the first attempted flight or following multiple cancellations due to inclement weather.
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Group Bookings - Separate cancellation and alteration provisions apply to large groups and customised events. Goldrush Ballooning reserves the right to amend fees and notice periods. When special circumstances arise, some of these Terms and Conditions may be superseded by those published on your booking confirmation documentation.
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Agent Bookings - Agent Bookings made via an agent or 3rd party may be subject to terms and conditions separate to those of Goldrush Ballooning. You are advised to determine if these conditions are acceptable before arranging a booking via an agent.  

Full, regular price Gift Certificates or Vouchers are valid for 36 months from the date of purchase. Discounted or reduced-price Gift Certificates or Vouchers are valid for 12 months from the date of purchase.

Gift Certificates are transferable to other individuals, however only remain valid from the original date of purchase for the same period of validity; 36 months for full price or 12 months for discounted gift certificates or vouchers.

Gift Certificates are non-refundable and cannot be redeemed for cash in part or in full.

Once a Gift Certificate has been redeemed (i.e. the trip date has been booked) all other terms relating to Alteration and Cancellation (Section 4) apply however, the value remains non-refundable.

All tickets purchased at a discount or special offer compared to the full retail price are non-refundable.

Any discounts or special offers are only available off the full recommended retail price and are not valid in conjunction with any other offer, pre-existing discount, or special offer. Any discounts or coupons need to be presented at the time of booking. No amount will be refunded if a discount/coupon is presented after the time of booking.All tickets purchased at a discount or special offer compared to the full retail price are non-refundable.

All Alterations / Reschedule / Cancellation terms (Condition 4) still apply however, the value remains non-refundable.

Goldrush Ballooning endeavors to give each passenger the best ballooning experience possible subject to the daily wind, weather conditions, and safety considerations. Hot air ballooning relies on suitable weather conditions in order to proceed safely. Wind direction, wind speed, lack of wind, and other variables such as rain, low cloud, and/or fog may require us to cancel a flight.

Additionally, flights may depend on mechanical performance or staffing availability. When conditions are deemed by Goldrush Ballooning to be unsuitable or unsafe to proceed, flights may not go ahead on the scheduled date. Similarly, a Service may be postponed due to less than minimum passengers numbers being booked.

In the unfortunate event that a Service must be delayed, postponed, rescheduled, or cancelled due to any of the above factors, Goldrush Ballooning will hold payment in credit and offer alternative booking dates. Any request for a refund will be treated as per the cancellation terms listed in Section 4 above.

Goldrush Ballooning will not accept liability for travel, accommodation, inconvenience, or other costs incurred or lost due to such cancellation. International, interstate, and country visitors should factor the possibility of short-notice cancellation into their plans. Weather conditions may affect the duration and route of any flight.

Boots and Shoes - You must ensure your boots or shoes, and any equipment you bring are clean. We often launch and/or land on farmland, and the landowners who allow our ballooning operations require us to have clean equipment and follow sound biosecurity practices.

Travelled OS in the last 7 days - In line with Department of Agriculture recommendations, Goldrush will not carry passengers who have returned from overseas in the last 7 days, due to the presence of foot-and-mouth disease (FMD) in 77% of the global livestock population, in Africa, the Middle East and Asia, and parts of South America. Passengers who have returned from overseas within 7 days need to reschedule or place their reservation on hold.