Terms & Conditions

Service refers specifically to the hot air ballooning mentioned in this documentation and generally to the range of products offered by Goldrush Ballooning, including customised activities arranged by agreement. Service Operator refers to Goldrush Ballooning or any independent contractor supplying/delivering the services to you under the terms of your Agreement with Goldrush Ballooning.

To secure your booking, full payment is recommended within 48 hours of your booking with Goldrush Ballooning or by the date specified in your Booking Confirmation Letter. If payment has not been received within this time or date, Goldrush Ballooning does not guarantee that your booking is secure. Flight bookings are valid for 36 months from the date of booking.

Bookings or Vouchers can be upgraded if your original Booking or Voucher is for a flight of a lesser value, by paying the difference; for example from a Weekday to Weekend flight. Our Weekend Flight Bookings fill up quickly in advance. If you are having trouble finding a weekend availability, please try a weekday date.

Under no circumstances will Goldrush Ballooning be liable for direct, indirect, consequential, or incidental damages including but not limited to lost or damaged property, lost profits or savings, or damages for disappointment. Goldrush Ballooning may arrange for the hot air ballooning to be performed under a code-sharing arrangement, i.e. it may subcontract another ballooning company to provide you with your flight. In such instances, Goldrush Ballooning accepts no liability in connection with such services or for any loss, injury, or damage to or in respect of any person or property. Goldrush Ballooning reserves the right to alter the contents of products and locations when deemed necessary. Goldrush Ballooning does however warrant providing services of equal nature and value.

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Gift Certificates or Vouchers are valid for 36 months from the date of purchase. Gift Certificates are non-refundable cannot be redeemed for cash in part or in full.  Gift Certificates are transferable to other individuals, however only remain valid for 36 months from the original date of purchase. Once a Gift Certificate has been redeemed (i.e. the trip date has been booked) all other terms relating to Alteration and Cancellation (Section 4) apply however, the value remains non-refundable

Goldrush Ballooning endeavors to give each passenger the best ballooning experience possible subject to the daily wind, weather conditions, and safety considerations. Hot air ballooning relies on suitable weather conditions in order to proceed safely. Wind direction, wind speed, lack of wind, and other variables such as rain, low cloud, and/or fog may require us to cancel a flight. Additionally, flights may depend on mechanical performance or staffing availability. When conditions are deemed by Goldrush Ballooning to be unsuitable or unsafe to proceed, flights may not go ahead on the scheduled date. Similarly, a Service may be postponed due to less than minimum passengers numbers being booked.

In the unfortunate event that a Service must be delayed, postponed, rescheduled, or canceled due to any of the above factors, Goldrush Ballooning will hold payment in credit and offer alternative booking dates. Any request for a refund will be treated as per the cancellation terms listed in Section 4 above.

Goldrush Ballooning will not accept any liability for travel, accommodation, inconvenience, or other costs incurred or lost through such cancellation. International, interstate, and country visitors should factor the possibility of short notice cancellation into their plans. Weather conditions may affect the duration and route of any flight.

It is your responsibility to ensure you have received the written Booking Confirmation details of your flight by email at the time of your booking, and that the details are correct. Please notify the Goldrush Ballooning office immediately and prior to your flight date if you do not have this information. Flight Check-In - You are also required to follow the Check-In procedure outlined in the Flight Reminder email we forward to you 1 week before your flight. If you do not follow the check-in procedure Goldrush Ballooning cannot be held liable for any consequences. The Flight Check-In is usually a call from our Duty Pilot between 6 and 7 pm the night before your flight. In certain circumstances, you may need to call our duty pilot by 7:00 pm the night before your flight. At the Flight Check-In, you will be given important last-minute details regarding your flight such as an adjustment to the meeting time. Pilot & Crew Instructions - In the interests of safety, you undertake to follow the instructions and advice of the pilot and ground crew, comply with any local codes of conduct and act sensibly and prudently at all times. You also agree to indemnify Goldrush Ballooning, its owners, officers, and employees for all losses and/or damage arising from any act or default on your part or the part of a member of your party. Under no circumstances at any time during supply of the Services should you or a member of your party be under the influence of drugs or alcohol, nor should you take medication that could affect or impair your judgment during this time. Your Medical Condition – You and the members of your party agree to indemnify Goldrush Ballooning, its owners, officers, and employees against any incident related to your health or the health of the members in your party, occurring during or after the supply of the Services. By participating in the flight you and the members of your party attest that they: • Have no significant knee, hip, back, or neck problems • Have not had recent surgeries or broken bones • Are not currently pregnant • Weigh less than 125kg individually or children weigh less than 60kg If any of these criteria apply to you or any member of your party you must notify Goldrush Ballooning prior to flying. We recommend you check with your medical practitioner if you have a pre-existing medical condition that may be affected by the physical nature of hot air ballooning. Goldrush Ballooning will not knowingly fly any person who is pregnant. The expiry dates on the tickets of any pregnant passengers and any others on their booking will be automatically extended – for any clarification about expiration dates, passengers should contact Goldrush Ballooning. In the instance of a pregnant woman flying inadvertently, they fly at their own risk.Older or Special Needs passengers - We are pleased to fly older passengers, or passengers with special needs however you must advise us. If any of your party are 80 years of age or older, or have any special needs you must advise us around the time of your booking. Personal Belongings - All personal belongings such as cameras, phones, or other such valuables are carried at your own risk. Ballooning is an outdoor adventure activity, and Goldrush Ballooning cannot be held liable for damage to any valuables, clothing, or attire.